Thank you for shopping with Gitartsy! We appreciate your support for our hand-painted sneakers and fashion items. As each of our products is meticulously handcrafted to meet your individual preferences, we want to ensure transparency regarding our return and refund policy.
- Custom Hand-Painted Items: Due to the personalized nature of our products, we are unable to offer refunds or accept returns on any custom hand-painted items, including sneakers and fashion items. We invest considerable time and effort into crafting each piece according to your specifications, and as such, each creation is unique and tailored specifically to you.
- Quality Assurance: We take immense pride in the quality and craftsmanship of our products. Prior to shipment, each item undergoes rigorous quality control measures to ensure it meets our high standards. However, if you encounter any issues or concerns regarding the quality of your purchase, please don’t hesitate to contact us immediately.
- Damaged or Defective Items: In the unlikely event that your order arrives damaged or defective, please notify us within 14 days of receipt. We will work with you to address the issue promptly and strive to find a satisfactory resolution. Please provide clear photos documenting any damage or defects to assist us in assessing the situation accurately.
- Order Modifications or Cancellations: As our products are made to order, we begin the customization process shortly after receiving your order. Therefore, we are unable to accommodate modifications or cancellations once an order has been placed. We kindly ask that you review your order carefully before finalizing your purchase.
- Communication: We value open communication with our customers and are committed to providing exceptional service throughout your shopping experience. If you have any questions, concerns, or special requests, please don’t hesitate to reach out to our customer service team at gitartsy@gmail.com. We’re here to assist you in any way we can.
By making a purchase from Gitartsy, you acknowledge and agree to abide by the terms outlined in this Return and Refund Policy.
Please note that this policy is subject to change at our discretion. We recommend reviewing it periodically for any updates or revisions.
Thank you for your understanding and continued support!
Sincerely, Team Gitartsy